Returns & Refunds
Stationery items cannot be returned unless they are faulty, or an error has been made by ‘I Do’ Wedding Stationery after approval has been received from the customer (if applicable). Unfortunately, returns cannot be accepted due to customer typos or errors.
Please check and re-check your proof, as once approved, it becomes the customers responsibility for any errors that may be contained within it. Unfortunately in this circumstance, ‘I Do’ Wedding Stationery cannot accept any responsibility for this.
In order to make a return, please email: firstname.lastname@example.org within 5 days from the date you received your purchases. Please quote your order reference number in the subject title, and state the reason for the return.
Once authorised, returns should then be sent back to ‘I Do’ Wedding Stationery at the address shown on the invoice. It is recommended to use a trackable courier/postal system. Unfortunately delivery costs cannot be refunded
Once your returned stationery has been received, approved, and processed, a full refund will be issued within 28 days of receipt to your original method of payment, once this has been completed you will be notified by email.