Terms & Conditions

Terms & Conditions


When placing an order to purchase products from idoweddingstationery.com, you, the customer are purchasing goods subject to these terms and conditions.

Every effort is made to ensure that all the information published on this website is accurate. However, liability cannot be accepted for any inaccuracy of content. Customers/visitors who rely on this information do so at their own risk. 'I Do' Wedding Stationery reserves the right to change prices and/or products without prior notice, any obvious incorrectly priced items (e.g. £0.01) may not be dispatched and additional payment may be required.

Customers will receive an e-mail confirming that the order has been received, this will contain all the details of the order. However, please note that this email does not represent acceptance of the customers order, only confirmation that the order has been received. Once payment has been received, confirmation will be given to the customer.

By necessity 'I Do' Wedding Stationery rely on the information provided by the customer to process an order, take payment and deliver the items, therefore the customer is responsible for ensuring the accuracy of the details provided on the order and payment forms. Orders will not be accepted unless all details requested on the order and payment forms have been entered correctly.

Whilst in normal circumstances 'I Do' Wedding Stationery are pleased to receive orders for any products, the right is reserved to refuse any order placed without providing an explanation.

Please note that all time scales are estimates and should not be relied upon as such - they are not guaranteed dispatch times. As the order is processed, customer will be informed by e-mail if any item ordered turns out to be unavailable.

'I Do' Wedding Stationery do not accept responsibility for any effect of ageing caused to any products or materials used.

These products are not suitable for children.

Pricing & Availability:
The prices shown for any individual item of the customers order, will be those shown on this website at the date and time that the order is received.

Whilst there will not normally be an increase in the price of a product between the order and dispatch time, 'I Do' Wedding Stationery reserve the right to make that increase by giving you, the customer notice of any price increase at any time before the order is dispatched. This increase will be to reflect any increase that may occur in the cost to me which is due to any factor beyond my control (such as and without limitation, significant increase in the costs of labour, materials or other costs of manufacture). In the unlikely event of there being an increase in the price of goods, the customer will be contacted and may cancel the order if they wish to.

Cancellation of an order:
If the customer wishes to cancel their order before any work has commenced, a full refund will be given. However, if work on the order has started, a charge will apply. This charge will depend upon the items ordered and the current time spent on the order (for example table plans and orders of service take a lot of time to setup).

Electronic communications:
When visiting this website or sending e-mails, you are communicating electronically with me. I will be communicating with you via e-mail or by posting notices on the website.

For contractual purposes, you, the customer consents to receiving electronic communications from me and you agree that all agreements, notices, disclosures and other communications that is provided to you electronically satisfy any legal requirements that such communications be in writing. This condition does not affect your statutory rights.

Customer Detail and Proof Service:
For all personalised orders a PDF proof will be sent to you the customer for approval via email. Please check all proofs thoroughly – I cannot be held responsible for any errors found once a proof has been approved by the customer.

One set of changes will be allowed and one revised PDF proof will be sent free of charge.  Please thoroughly check these to ensure all of the details and layout are correct to your requirements, I cannot be responsible for checking spelling and grammar. A confirmation email must be received from the customer before the order can be processed and dispatched.

If you are viewing your PDF proof on a mobile device/tablet it may not show correctly. A PC/laptop should be used wherever possible. Please note, colours can vary greatly from one monitor to another and so are not representative of the printed products. 

All designs, artwork and proofs are owned by idoweddingstationery.com and cannot be reproduced by any other individual or company without my consent.

Payment:
For any product provided to you under these terms and conditions, payment must be received before any items are dispatched. You can make payment via one of the following methods; 
Payment on collection
Credit/debit card
Paypal

Delivery:
Please allow a 3-4 week turnaround of your stationery once you have given approval for the order to be completed. Turnaround time will be quicker during quieter times. Once completed, please allow 2-3 working days for delivery.  You will be notified once your stationery has been dispatched.

The items will be delivered to the customer via a trackable courier, please note a signature will be required upon delivery at the address provided by you on the order form, your products can be delivered to an address which best suits you, whether it be home or a business address. If you wish, orders can also be collected directly. The responsibility of the goods shall pass to you the customer upon dispatch to the delivery address. All delivery dates and times provided by us are provided to you in good faith as an estimate only and no liability will be accepted for any loss whatsoever suffered or caused through late delivery or non-delivery.

Please examine all your items on delivery - any damaged or defective goods, incorrect or incomplete orders must be reported to me within 3 days in accordance with the Returns Policy. If I have not been notified within this time period then the goods will deem to have been delivered undamaged, without defect and in accordance with the dispatch.

Notwithstanding these contractual conditions, the upmost quality is always portrayed of any product and I hope you will be happy with the products you have purchased from me. In the event of any dissatisfaction please contact me and I will do all that I can do to put things right.

RETURNS
Damaged items:
Please contact me via email within 3 days. Damaged goods will be replaced or refunded as required. The postage will also be refunded to you for returning the damaged goods. Damaged goods should not be returned without first contacting me, postage cannot be refunded on damaged items without prior consent. Should you wish for a replacement, the replacement items will be sent to you with free postage. Should you require a refund for the damages items, you will get a full refund for the returned items including the original postage.

Discrepancies/shortages/incorrect items:
Any shortages/discrepancies/incorrect items must be advised within 3 days of receipt of your parcel. Therefore I advise that you thoroughly check your order on receipt as discrepancies cannot be investigated after this time.

Unsuitable Items:
If you do not like the items you have received or you have ordered incorrectly, Please notify me prior to returning any item. Please return the items to me within 7 days of receipt. Please ensure you enclose a copy of your invoice indicating the items being returned.

You will need to cover the cost of the returned items. I would recommend obtaining proof of postage from the Post Office so that you can make a claim against them in the event of the goods being lost in the post. 

If you have ordered incorrectly and need a replacement:
If when you receive your order you realise you have ordered incorrectly and need a replacement, this will be regarded as a new order and as such should be made through the website in the usual way. You will be required to pay the postage and packaging at the standard rate. Should you wish to return the incorrectly ordered item, please do so as stated above.

Refunds Policy:
In order to make a return, please email: idoweddingstationery1@gmail.com within 3 days from the date you received your purchases. Please quote your order reference number in the subject title, and state the reason for the return.

Once authorised, returns should then be sent back to 'I Do' Wedding Stationery at the address shown on the invoice. It is recommended to use a trackable courier/postal system. Unfortunately delivery costs cannot be refunded unless the item is faulty/damaged/incorrect or any fault of 'I Do' Wedding Stationery.

Once your returned stationery has been received, approved, and processed, a full refund will be issued within 14 days of receipt to your original method of payment, once this has been completed you will be notified by email.  The refund will include the original postage cost if the full order is returned.  If the items are being returned due to being faulty or an incorrect order, the full postage cost for returning the items will be reimbursed to you.

Events beyond reasonable control:
I cannot be held responsible for any delay or failure to comply with my obligations under these conditions. If a delay or failure arises from any cause which is beyond my reasonable control. This condition does not affect your statutory rights.

Offers:
I reserve the right to end promotions early. In the event that two offers are simultaneously running, they unfortunately cannot be combined.
 
Copyright:
All the designs featured on this website are subject to copyright protection. Permission to reproduce any of these designs featured on 'I Do' Wedding Stationery is subject to copyright, therefore authorisation to reproduce such material must be obtained from the copyright holder.

Privacy:
'I Do' Wedding Stationery respects your privacy and is committed to protecting it.  Any information the customer provides during making a purchase from this website will only be used to process  and dispatch the order. 

Cookies:
Cookies are used to store and collect information regarding visitors usage of this website.  If you wish, you can turn off your cookies through your browser settings.

Complaints:
In the unfortunate event that you feel the need to complain, please email any complaints to: idoweddingstationery1@gmail.com.