In the unfortunate event you should need to return a product, please read the guidelines below:
Unfortunately, stationery items cannot be returned unless they are faulty, or an error has been made by 'I Do' Wedding Stationery after approval has been received from the customer (if applicable). Unfortunately, returns cannot be accepted due to customer typos or errors.
Please check and re-check your proof, as once approved, it becomes the customers responsibility for any errors that may be contained within it. Unfortunately in this circumstance, 'I Do' Wedding Stationery cannot accept any responsibility for this.
In the unfortunate event that an item arrives damaged or an incorrect item has been sent, please contact 'I Do' Wedding Stationery within 3 days before following the below instructions. Any damaged item will either be replaced or refunded as required. Postage will also be covered in this circumstance. Please do not return any damaged item without contacting 'I Do' Wedding Stationery first, as postage will not be refunded without prior notification.
If when you receive your order you realise you have ordered incorrectly and need a replacement, this will be regarded as a new order and as such should be made through the website in the usual way, you will be required to pay the postage and packaging at the standard rate. Should you wish to return the incorrectly ordered item, please do so as stated below.
Any shortages/discrepancies must be advised within 3 days of receipt of your parcel. It is advised that you check your order upon receipt of delivery as any discrepancies cannot be investigated after this time.
In order to make a return, please email: firstname.lastname@example.org within 3 days from the date you received your purchases. Please quote your order reference number in the subject title, and state the reason for the return.
Once authorised, returns should then be sent back to 'I Do' Wedding Stationery at the address shown on the invoice. It is recommended to use a trackable courier/postal system. Unfortunately delivery costs cannot be refunded.
Once your returned stationery has been received, approved, and processed, a full refund will be issued within 14 days of receipt to your original method of payment, once this has been completed you will be notified by email. The refund will include the original postage cost if the full order is returned. If the items are being returned due to being faulty or an incorrect order, the full postage cost for returning the items will be reimbursed to you.